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Develop Job Descriptions
Harmonize individual and corporate objectives
The job description is the benchmark against which an incumbent's performance
is measured and serves as a tool to establish criteria for advancement
and to identify training and development action plans. The debate about
the relevancy of job descriptions pales in comparison to the legal and
organizational consequences of not having one at all.
Improve Hiring Accuracy
Lower the risk of bad hiring decisions
All job applicants will tell you why you should hire them and they will
present only the positive aspects of their backgrounds in the interview.
But it takes expertise to discover why they shouldn't be hired. Conducting
the interview is truly an art. It can be learned through a series of
simple steps yet provide you with a powerful set of interview tools.
Set Measurable Objectives
Establish performance standards for end results
There is no need to deal with work errors and omission when the end
results to be achieved are clear and
unambiguous. Measurable objectives define how each team member will
contribute to the achievement of the leader's objectives and, therefore,
the department's goals. Having clearly defined objectives provides clear allocation
of assignments and resources among team members and achieves team members'
commitment to specific objectives.
Conduct Job Appraisals
Deliver constructive performance feedback
No employee likes to be told that he or she is doing a poor job. Yet
there are times when that information has to honestly be given for developmental
reasons. The root cause of adversarial performance reviews is a lack
of clear objectives and inconsistency from one review to another. With
inconsistency, the process fails and staff become demoralized. Employees
need to know on a regular, formal basis how well they are meeting their
job objectives.
Control the Workload
Eliminate surprises and missed deadlines
Managers, supervisors and team leaders have a responsibility to monitor
and control the workload to meet departmental objectives. For many, this
is a daunting task given that there seems to be more work to do than
there are hours in the day. Coupled with the actual work to be done are
the seemingly never-ending problems which crop up in an average work
day that must be resolved to ensure the work is carried out as planned.
Build a Winning Team
Harness the power of the whole
Team building does not happen by accident; it happens by design. The
idea of teams has been around since the 1980s. Despite being part
of our collective consciousness for more than 20 years, many employers
still struggle with their integration into the workplace. Employers
want teams to harness the creative powers of the whole rather than
the individual. Yet, with such a widely accepted and proven model in
place, teams often fail to meet the objectives of employers.
Law for Managers
Avoid the cost of needless litigation
Recruiting, hiring and managing employees takes place in a rigorous
legal environment. Employment Acts and Codes have a direct impact on
the way you manage the workforce and these rules and regulations change
frequently. In addition, the courts see employment contractually and
employees can sue for damages. You will have to know and understand
these laws and apply them rigorously to your recruitment plans and strategies.
Finance for Managers
Control the cost of doing business
If managers think and act like owners, they will ensure the centre realizes
a healthy profit. If not, the centre fails to receive budget dollars
and, thus, faces extinction. Financial accountability is an essential
part of leadership. A manager who produces results consistently will
generally receive the financial support for projects from senior management.
This financial accountability means that leadership entails keeping
track of the costs of doing business.
Build Your People Skills
Develop a positive communication style
Everyone has their own style when it comes to reacting to people. Sometimes,
an individual's style is not the proper "fit" for the organization or
conditions in the workplace change so dramatically that new methods and
skills in communications must be developed to deal with workplace situations.
Personalities are a part of a person's character and there are many who
say that personalities cannot be developed. Rather than trying to develop
a personality, teach processes to get the job done.
Write Power Messages
Influence and inform your audience
To be understood by others, all managers and supervisors must know how
to write well. Good writing conveys a sense of intelligence and that
an articulate person is present. Writing a report is a way of communicating
your intentions- whether to an employee or a superior. The purpose of
writing is to influence, inform and persuade people to take action.
Like all business tools, writing for business is an essential yet acquired
skill.
Lead Effective Meetings
Turn discussions into tight action plans
Most managers complain that there are too many meetings to attend. Those
who have taken a time-management seminar tell you that meetings are
the single biggest time-waster in their workplace. Yet meetings can
be an effective way to present updates on a project or process, deliver
news to employees in a general forum, and elicit responses from team
members in a problem-solving exercise. The process is proper preparation
and discipline.
Give Power Presentations
Promote and sell your plans and ideas
Presentations are used to induce a decision, a reaction, a response
from the audience. E-mail and virtual reality aside, managers still
need to communicate in "real time" in a physical space when
it comes to contributing to important changes in an organization, even
if only at the departmental or group level. People respond to change
when told directly. Presentations should be participative and must be
crisp, short and well organized.
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Learn how to develop a comprehensive position
profile format to capture all details of the job
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Identify all the components which make up
the position profile and how they all fit
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Find out how the language you use can affect
how the job gets done
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Discover which components have to be quantified
and measured
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Find out how to describe key responsibilities,
tasks and competencies for any position
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Learn how to separate end results from day
to day tasks and duties
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Maximize your ability to turn the job description
into a powerful tool for selling the job
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Discover the deficiencies of the traditional
interview
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Acquire the skills to ensure you are hiring
only those applicants that "fit" your organization
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Learn how to develop behavioural interview
questions
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Find out how to develop interview questions
to assess competencies
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Discover the six powerful steps for conducting
an objective interview
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Acquire the skills to interpret and score
applicant responses
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Learn how to document your preference of
one applicant over another and defend your selection decisions
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Learn how to use the job description to turn
key responsibilities and typical activities into quantifiable end results
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Discover how to measure the end results by
applying the 4 quantifiable performance standards
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Acquire the skills to set measurable objectives
for your department and allocate individual objectives
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Identify the major issues surrounding the
setting of job objectives
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Find out the hidden benefits to you and your
team members when setting job objectives
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Identify the 5 roles of a team leader which
contribute to the appraisal process
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Find out why the organization needs a formal
appraisal mechanism
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Discover what employees need when job feedback
is provided
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Learn to use a detailed performance appraisal
format that will result in a fair and consistent evaluation
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Know the seven-step performance appraisal
process that guides discussion and turns the process into a positive
communications exercise
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Acquire the skills to document performance
results on an on-going basis
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Learn to use timelines and milestones to
track and control all departmental activities and projects
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Understand how to involve, through input
and delegation, each work team member in setting his/her individual timelines
and milestones
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Acquire the team leader skills to control
multiple projects and ways to recover from slippages
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Discover why mistakes occur and what to do
about it
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Find out how to develop action plans and
conduct progress reviews
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Learn why workload controls contribute to
an employee's security
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Learn how to harmonize individual goals with
team objectives
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Acquire the skills to build an effective
team
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Identify the prerequisites to building a
winning team
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Learn how to set rules for team behaviour
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Discover the steps for team problem solving
and decision making
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Find out how to deal with ineffective team
members and how to revitalize your team
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Learn how to conduct reference checks without
fear of libel or slander
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Acquire the skills to avoid needless lawsuits,
contract disputes and grievances
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Find out why probationary employees can successfully
sue their employers
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Discover the grounds leading to wrongful
and constructive dismissals and improve discipline policies
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Profit from an analysis of labour laws and
employment standards
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Find out how to comply with health &
safety and workers' compensation laws
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Maximize your knowledge of human rights and
Employment Equity
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Find out the 4 financial objectives of any
business
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Identify the 9 basic financial functions
required by bottom line organizations
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Maximize your knowledge of cost and profit
centres
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Learn accounting methods which will help
you understand the budget setting process
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Discover how to calculate your department's
budget to meet your part of the organization's objectives
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Acquire the skills to set up monitoring systems
to compare actuals to forecasts and eliminate surprises
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Acquire the skills to get at the root of
a problem quickly
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Learn the 3-step crediting process to motivate
work team members and reinforce positive behaviour
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Find out how to listen actively to identify
the real issues through clarification and confirmation techniques
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Identify the 5 steps of the constructive
criticism process to correct behaviour and ensure a long-term commitment
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Improve the way you manage differences when
trying to complete the work
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Learn how to identify the needs of potential reader(s)
and use them to tailor your message for the greatest impact
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Identify the best format for establishing
the language level and avoid wasting your reader's time
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Discover the factors that will impact on
your ability to persuade your audience
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Improve the way you write by turning the
"passive" voice into the "active"
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Acquire the skills to develop a Logic Tree
to help organize your content
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Learn the do's and don'ts of revising and
proofing to build credibility in strong but simple messages
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Discover why meetings fail to produce results
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Learn how to decide if a meeting is really
required in the first place
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Find out how to choose and prepare the most
effective agenda
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Identify the steps in selecting the right
people to participate
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Maximize your knowledge of meeting protocol
and how to cope with those who try to get into irrelevant discussions
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Acquire the skills to create action plans
and involve participants to monitor and complete them
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Discover the methods to analyze your audience
and understand their needs
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Learn how to keep your audience attentive
and alert through controlled body language
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Find out how to set the agenda and decide
which materials support your main points of the presentation
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Acquire the skills to organize the content
for the most impact
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Identify the most effective opening and closing
statements
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Find out how to involve your audience in
the subject and the effective use of room set-up, audio/visual aids and
handout materials
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