Luce Moisan, Associate Member, CMPA
MANAGING CHANGE IN THE INSURANCE INDUSTRY
Luce Moisan is the Manager of Group New Business and Linguistic Services at The Canada Life Assurance Company's regional office in Montreal.
The Canada Life Assurance Company, a subsidiary of The Great-West Life Assurance Company,
and a member of the Power Financial Corporation group of companies,
provides insurance and wealth management products and services
through its offices located in Canada, the United States, the United Kingdom,
the Republic of Ireland, Germany, Brazil, Bermuda and Hong Kong.
Founded in 1847 as Canada's first domestic life insurance company,
Canada Life is one of the largest, most profitable insurance companies
in Canada. The company serves over six million customers and employs close
to 4,000 people from coast to coast.
With ten years of experience in
the insurance industry, Luce focuses on providing a work environment
conducive to the well being of individual contributors with a focus on respect,
commitment to selfdevelopment, team work, empowerment and accountability.
She firmly believes in the Balanced Scorecard concept
where human and technological resources are the foundation on which
a company can build efficient and cost effective processes that will help it
provide a timely and accurate service to its customers and in turn generate
financial results that will exceed expectations. In her current role, she is
responsible for managing all aspects of Group New Business and Linguistic
Services with twenty direct reports. She ensures that both departments
comply with business unit strategies, respond to the regularly
changing needs of their customers and internal stakeholders, and align initiatives
with organization objectives.
Over the years, she has led business
process improvement projects, developed best practices committees,
and developed and became editor of a monthly regional publication for
Canada Life employees in Quebec and the Ottawa region. She has also
drafted a better business letter
writing manual in French.
With the recent acquisition of
Canada Life by Great-West Life,
Luce has to deal with many issues
related to change management.
Helping her employees navigate uncertainty about their jobs, roles and
leaders has become her number one priority. Luce is convinced that
communication and transparency are the keys to a successful merger/
Luce graduated from the
Université du Québec à Montréal
with an Executive M. B. A. and from the Université de Montréal with
a Master's in Translation. In addition, Luce completed
studies in Linguistics and Law, many LOMA courses (insurance
industry) and the Canadian Securities Course.
Since the beginning of 2003, she has enrolled in the French CEBS
program (Certified Employee Benefits Specialist) at the Université Laval in
Quebec City to further her knowledge of employee benefits and compensation.
Before joining Canada Life, Luce worked in Translation for
Morneau Sobeco in Montreal, a consulting firm in the field of benefits
and pension design and for Crown Life Insurance Company in
Regina and Montreal.
Luce is a member of the Ordre des administrateurs agréés du
Québec (ADMA) and holds the professional designation of
Administrateur agréé (Adm. A.). She is also a member of the Ordre
des traducteurs, terminologues et interprètes agréés du Québec
(OTTIAQ) and holds the professional designation of Certified
Translator (C. Tr.).
As for future plans, Luce is looking
forward to continuing to take courses in Finance and Human Resources
and keeping current on issues and best practices related to the insurance
In her spare time, Luce enjoys
reading historical novels, going to the movies, spending quality time with
family and friends, and swimming.
Gary M. Smith, RPR, CMP
HOTELIER AND ANIMAL RIGHTS ADVOCATE
Gary Smith was educated in Great Britain where he also began
his career in the hotel industry at the age of fifteen. In 1980, he moved
to Canada to work with Common-wealth Holiday
Inns in Thunder Bay, Ontario,
which began an extensive career
with three major hotel chains spanning
five Canadian provinces.
Since 1997, Gary has worked
with Canadian Hotel Income Properties (CHIP)
Hospitality where he is presently General Manager at the Red Deer
Lodge Hotel and Conference Center in Red Deer, Alberta. As General
Manager, Gary has total accountability for all operations including
service, quality, profitability and vision. CHIP Hospitality is a publicly
traded company with 31 hotels across Canada including a number
of branded hotels such as Delta, Holiday Inn, Radisson, Ramada
Gary and his wife Libby moved
to Red Deer in January of 2001 from Gander, Newfoundland where
Gary was General Manager of the Hotel Gander, a full service conference facility. Since the move to Red Deer Lodge, Gary has become involved
in many aspects of the city including the Sunrise Rotary Club
and he is a board member with the Red Deer Visitors and Convention
Bureau. Most recently, Gary has become a valued member of the
Edmonton Regional Executive of IPM's Associations
Gary M. Smith|
As a company, the Red Deer Lodge has participated in a number
of community events including Random Acts of Kindness in 2002.
During this event, the management and staff chose to volunteer their time
and services to the Society for the Prevention of Cruelty to Animals
and the Red Deer Food Bank. All CHIP properties participated in
this event and it was a huge success creating high morale and a feeling of
As an avid model railway enthusiast,
Gary spends much of his spare time creating rail layouts and networking with others involved in the hobby in Canada as well as the
United Kingdom. Gary enjoys an eclectic collection of music and is
involved with animal rights issues; he also has a Wheaten terrier at home.
Gary and his wife look forward to doing more international travel, as
well as visiting Maritime Canada where there they still have many friends
Gary's goals have evolved over
the years with new circumstances and challenges. At the present time, he is
looking forward to continuing an exciting career in the hotel industry.