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Spotlight
Terry Young, CMP
IT’S ALL ABOUT TEAMWORK

Terry Young started his career with TELUS Communications 29 years ago, just one day after graduating from high school in Wainwright Alberta, following in the footsteps of a family legacy in the industry, in which the Young family has contributed over 150 years of service.

Terry Young
CMP
TELUS is a national corporation whose roots originated in Alberta as Alberta Government Telephones; it has morphed into a multi billion dollar company by acquiring and merging with other companies across Canada. TELUS’ strategic intent is to “Unleash the power of the internet to people at home, at work and on the move” over their Voice, Wireless and Data Networks across Canada.

Terry started in Network Installation, traveling across the province, and has been part of a technological transformation that delivered Digital Electronics and Internet Protocol (IP) platforms at TELUS.

Upon completion of a four year Communication Technician Apprenticeship program at the Northern Alberta Institute of Technology, Terry moved on to the international scene as a contracted Field Technician with Nortel Canada, and enjoyed traveling throughout the USA and the UK. Terry started to develop an interest in Management and more specifically in Tactical Resource Management for the project work he was involved in.

Once Terry returned to Canada, he bid into Resource Management and began a series of Management Professional courses at TELUS. Their Leadership Now program is specifically set up for emerging leaders and their development in business training. Attending the Banff School of Management rounded out the leadership training and led to a series of career moves and promotions. Terry took his Canadian Management Professional certification with IPM in 2005 and has been an active member ever since. This spring, he joined the Edmonton Regional Executive Board of IPM Associations and truly enjoys his role as a volunteer on the team.

Terry’s current role as the Director of Customer Solutions Delivery in Alberta has him leading a team of 70 individuals that perform several roles in Outside Plant Provisioning. The team consists of Tactical Planning, Project Management, Engineering and Construction, where he has developed solid business continuity and succession plans to sustain the operation.

Terry sees his major challenge in recruiting and retaining the best people in an industry where the legacies of 35-year employees are moving on to retirement and a fresh workforce is just beginning their journey. It’s all about team work and commitment to one another that ensures the success of the team and the corporation.

Terry’s interests outside of TELUS reside in his community where he has been involved in organizations supporting sports programs for children, and fundraising events for several causes. He enjoys spending time with the family, camping, and playing baseball any chance he gets. His main focus in life is to have fun at work or at play and share in a laugh each and every day.


Christina Brown, RPR
SMOOTH SAILING IN HR

Christina Brown is a Pension & Benefits Specialist in the HR department of Marine Atlantic Inc., North Sydney, NS. Marine Atlantic is a ferry service with a fleet of four vessels, which provides year-round passenger and commercial freight transportation between North Sydney, NS and Port aux Basques, NL. During the peak summer season MAI’s vessel “The Joseph and Clara Smallwood” also travels to Argentia NL. Marine Atlantic employs nearly 1300 employees and has over 1800 retirees. It is a unionized environment with six bargaining units within a multi site organization.

Christina Brown
RPR
Christina attended Cape Breton Business College where she obtained a Stenographer Diploma; thereafter she was hired with Marine Atlantic. She started as a Porter, Chauffeur and Janitor. Over the years she trained in the ticketing and reservation departments, stevedore, and clerical positions. She attended many computer courses and seminars to upgrade her skills. Christina is in her 29th year with MAI, the last eight of which she has worked in the HR department. She first came to human resources during company downsizing as a secretary, and within a short time was promoted to HR Assistant; she is now a Pension & Benefits Specialist. Christina loves her job and enjoys working with the rest of the HR team. They are a caring and enthusiastic group of nine who are always up for a challenge. Life at Marine Atlantic is never dull for human resources.

Christina’s duties involve employees’ pension and benefits and disability management services. She not only helps employees with day to day pension and benefit issues but also assists them in preparing for retirement by helping coordinate and presenting in pre-retirement seminars. Feedback from employees is rewarding as well as helpful for implementing new ideas. It is truly incredible to see employees retiring after 35 to 49 years working for the company with such dedication. Christina is involved at times with recruiting new employees and is a coordinator for work-term students.

Christina holds an RPR designation and is a Certified Instructor for the Christopher Leadership Course, a ten-week course which teaches individuals self-confidence and public speaking. She is a proud mother of three grown daughters and a caregiver to her mother. Christina enjoys gardening, home renovation and interior decorating. She is an active member of a gym and loves to travel and spend time with family. Her future plans include looking forward to grandchildren, remaining in Cape Breton and enjoying her love for the island.


Lore Bowers
ATTRACTING AND RETAINING THE BEST IN ACADEMIA

In her role as HR Consultant, Lore Bowers is an integral part of the Employee Services team at the Nova Scotia Community College located in Halifax. NSCC is one of Nova Scotia's largest and most diverse families. In 13 campuses, supported by 1,400 employees, more than 25,000 students choose to grow and learn with the College each year. NSCC is committed to building Nova Scotia's economy and quality of life through education and innovation where learning is blended with community service and work in ways that put them at the innovative edge of the global economy where a premium is placed on knowledge, imagination, and skill.

Lore Bowers
Building an organization like that doesn’t happen without extraordinary people, and that’s where Lore comes in. She is the primary HR counsel to College leaders related to effectively managing their people responsibilities, attracting and retaining talent, and employee commitment and capability. Her portfolio includes the School of Business, School of Trades & Technology, and key leaders under Academic Services, Administrative Services and campus operations at specific campus locations.

Lore joined NSCC in October 2005 at a time when Employee Services was embarking upon a complete transformation to a new service delivery model; a transition milestone that has just been achieved. Lore has been central to the success of the transformation.

Prior to joining NSCC, Lore had a successful nine-year career with Maritime Life Assurance and Manulife Financial where she honed her human resource skills through roles such as HR Administrator, Compensation and Benefits Consultant, Associate Business Partner and Staffing Consultant.

Lore holds a Bachelor in Office Administration with a major in Business Administration from Mount Saint Vincent University and a Certificate in Marketing from Dalhousie University. Committed to life-long learning, Lore is active in HR professional organizations and has completed numerous courses over her career. As a conscientious member of the community, she remains involved in activities that give back such as her fundraising work for Metro United Way, IWK and most recently completing her first marathon through “Joints in Motion” which supports the Arthritis Association of Nova Scotia.

Lore is the mother of two: daughter Hanna, age 9 and son Shane, age 7. She is often juggling her time between several sporting and community venues for activities her children are involved in, enjoys spending time with her family and friends as well as fitting in time to continue her running.

In the future, Lore hopes to complete another marathon, continue her education in HR management and keep on developing her role in contributing to the attraction and development of extraordinary people, the foundation of what makes NSCC a great organization.


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